With so many options, finding someone who is direct with information, has patience when asked questions & knowledgeable with answers is key to acquiring (& keeping) customers.
Progressive has found this with Kelli. - CL S.
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- DM
Kellis and Ms Nelson were awesome ! Ms Nelson assisted with finding me the best quote and Kelli’s wrapped it up with her customer service !! Wouldn’t ask for a better yet faster experience. Thank you! Will recommend again. - DM
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- SewGRATE
I'm so grateful!!!!! I needed insurance like YESTERDAY and was having a terrible trouble securing insurance through various self serve websites and customer service. I happened to drive past and stopped by Metro Auto, called the recommended location store number. Kelli picked up and in less than 30 mins I was covered!!!! She was polite, professional, & personable. She made the process pain free!!! I would still be waiting for an underwriting department self serve websites if it weren't for her! 🙌🏾🙌🏾 - SewGRATE
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- Faybo G.
Very pleased with the service Kelli provided for me she was very knowledgeable when it came to giving the best quote for me . I'm definitely a satisfied customer ! - Faybo G.
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- Victoria M.
Ashley was absolutely amazing! She helped me get the policy that was perfect for me! She educated me on the different terms and everything and they went above and beyond to help me. They were very friendly and professional. I love this agency. If you are looking for insurance please give them a call and you won't be disappointed! - Victoria M.
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- Quantalashia G.
Ms. Gloria was really professional and helped me get a decent policy. Thank you for your help Hun and keep up the great work!! - Quantalashia G.
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- Patrice N.
Very pleased with the service I Received today. Ashley Rueter Is The Best. She helped me find a solution to an issue I have been dealing with for years. Glad I’m with a company that has agents who care about customers. HIGHLY PLEASED ! - Patrice N.
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- Monica F.
Gloria Nelson at Metro Auto Insurance was very informative, provided good customer service with getting me a good auto quote & starting my coverage. I give Metro Auto Give Stars. Keep up the good work. - Monica F.
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- Larry A.
Kellistina was great! She made the registration/ application process fast and simple! Thank you Kelli! - Larry A.
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- Lizzetta J.
I was complaining about car insurance and my daughter Jazmine says Mom. I know a great company that could help you and she told me about Metro Auto insurance agency so I gave them a call and spoke to Mrs Ashley, she was a extremely friendly and courteous amount of time she was finished. she got me the best deal ever. All I can say when you have tried the rest. now try the best and call Metro insurance agency and ask women. Ashley, she won't let you down. Thank you Miss Ashley. God bless - Lizzetta J.
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- Kayla W.
Overall it was a nice experience . They are very much friendly and helpful person. They tell me about all process about auto insurance.Thank you for giving me this service. - Kayla W.
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- Kierra h.
I was having such a hard day and Miss Gloria made it sooo much better! She had such a great attitude and she was very helpful! I have a new car and affordable insurance thanks to Metro Auto Insurance! 10/10 would recommend!! - Kierra h.
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- Shaniah B.
Gloria was very amazing she provided excellent customer service and made my auto policy purchase quick and easy (: - Shaniah B.
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- Arlinda C.
Ashley really took the time to help me find the most affordable insurance for my situation at hand. She was very polite and professional. In less than 20 minutes I had the insurance I needed and had been looking for. Thanks!!! - Arlinda C.
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- Micah W.
Kelly service was magnificent she was very patient with finding the right price that was affordable for me. Thanks so much Kelly will be back for more service. - Micah W.
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- Tonettie M.
Ms. Gloria Nelson was very professional and very polite. She walked me thru responsive. She has great customer service. I will recommend my family and friends to her. - Tonettie M.
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- Eric O.
Kelli was great, and found a new company for me that saved a considerable amount of money over the industry leader in auto coverage. I won’t say their name, but Kelli is very Progressive with her work. I love my new whip! Thanks Kelli - Eric O.
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- Tia C.
Kelli was very friendly and helpful. - Tia C.
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- Tameika W.
I have been stressed because of my previous insurance company and how high of a rate I've been paying 601.00 to be exact for 4 vehicles liability only! Gloria was talkative,compassionate, professional, she laughed and had small talk with me. She probably didn't even know i was stressing when she spoke to me but she made my day and didn't even know it! I was expecting to be rushed, that was so far from the case!!!! She is outstanding 👏!!!!!! My rate is now 388.00 can you say God is Good!!!!!!! - Tameika W.
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- Angie G.
Ms. Gloria is the best I've been dealing with her for years and I appreciate her hard work and satisfying her customers with great rates 💫💫💫💫💫 - Angie G.
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- Kiara S.
Amazing service! Was able to get an affordable auto quote and insurance policy in under 20 minutes. Kelli answered all my questions and took care of me! - Kiara S.
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- Javella Y.
Kelly is my superhero!!!! Customer Service was awesome!!! She went over and beyond to get me the best quote. She’s a keeper!!!! We need her in the Queen City ❤️❤️❤️❤️❤️❤️❤️ - Javella Y.
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- Tara R.
Kelli is an awesome representative for ur company! Very pleasant n polite. I will do business with her anytime. Thank u Kelli - Tara R.
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- Joseph C.
Kellistina was great, very perfessional. Great sense of humor! People like her makes great experiences and I will definitely recommend for the customer service!! Awesome job!! Thank you!! - Joseph C.
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- Kristina J.
Kelli was great and fast at getting us covered on the road!!! I appreciate all you did for us and your customer service is awesome!!! - Kristina J.
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- RoyalT R.
Kelli was great. She was very helpful and as a first time car owner she made things a lot less complicated. I felt very comfortable asking questions. She didn't give off any feeling of being annoyed after me asking tons of questions. She called me back just as fast as I left the voicemail and always picked up the phone for me. Wonderful customer service! - RoyalT R.
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- Albertha B.
Kellistina was very amazing. It took 2 days in a row to my situation resolved. She is very professional and have great knowledge of what she does. I would definitely recommend her services. She deserves a raise and a PROMOTION because she is worth all of her hard work😀😀😀 Very satisfied customer - Albertha B.
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- Donna D.
Kellistina was awesome and she was great. She was so nice and kind to me and patient. I rate her a ten. Thanks - Donna D.
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- Shiane M.
Kelli is the best!! Her n Leon were really really helpful! - Shiane M.
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- Myleka S.
Ashley was a pleasure and very understanding. She helped me get a WAYYYY BETTER quote than anybody else! - Myleka S.
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- Kevin R.
Everything was handled we ll and professional. And Ms. Ashley Rueter and she did a great job with me. She explained all auto and rental insurance to me. I was well pleased with everything. - Kevin R.
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- Sharall W.
Great customer service - Sharall W.
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- Peppa J.
Kellistina was awesome through the whole process. She went above and beyond to make sure everything got taken care of promptly. Great experience as this was my daughter’s first time having insurance in her name. 5 star service for sure 🙂 - Peppa J.
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- Taisha R.
As a first time buyer like me, Ms Ashley will lay it out to you straight. They do the work to find what you're looking for in a timely manner of. Affordable insurance, a friendly response and listening ear that makes you feel like you're not being persuaded into a big mistake like I've experienced in the past. I'll refer her to everybody - Taisha R.
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- Samantha G.
Kelly was excellent in getting me a quote quick and affordable. She is very polite and friendly over the phone. - Samantha G.
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- Kristen P.
Gloria helped me make the experience smooth flowing! She has amazing tone and a great customer service skills!! Can tell she really likes her job! - Kristen P.
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- Kenneth R.
great customer service.great help!! - Kenneth R.
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- Rene'
Metro Auto Insurance can help you with your insurance needs thanks to the dedication of their Star employee GLORIA NELSON!!! If you are a "high risk" customer and have difficulty finding someone to insure you this is the place to go! No one would insure me and I had a Salvage title and Gloria made it happen! I can't thank her and the agency enough for the excellent customer service and fantastic and helpful attitude. I have found my new insurance home! - Rene'
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- Kymberli B.
I spoke with Kelli and she was very professional and knowledgeable about the information she gave me. Her bubbly personality made things go so smoothly. I highly recommend requesting her as the agent to speak with. - Kymberli B.
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- Tonja B.
Gloria is the best, very knowledgeable & experienced. Just love her customer service skills. Just an all around good person. She keeps me coming back... - Tonja B.
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- Keith J.
Very helpful. I thought there wasn't any options out there to help me with my health concerns but I was wrong. They showed me things nobody else did. I could almost say they saved my life. Very happy I used them . I love this agency. The people are honest and straight to the point. I got some dental insurance and the price and benefits were just what I needed. - Keith J.
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- Khalidah B.
Ashley R. Was amazing, she gave me advice considering me being a new driver and it made it very easy to understand and decide - Khalidah B.
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- Doris B.
Ashley was knowledgeable and got me the best coverage possible. She answered any questions and was easy to reach. Her customer service was great! I will tell everyone I know about this agency and of course the rates were amazing that she got on the quotes I needed. Thanks for your help Ashley! - Doris B.
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- Montenna T.
Thank God for Gloria she's a beautiful kind-hearted person with a big heart thank God for all you do for your customers you are definitely a keeper...Well Done - Montenna T.
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- Shannon S.
I was very impressed with Ashley’s professionalism. She got me the best quote possible and made the process so simple. - Shannon S.
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- Barbara F.
Great customer service, excellent pricing was very very happy with my service, Gloria did my quote, it was fast and easy, everything I was looking for, recommend speak to Gloria. - Barbara F.
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- Oliver H.
Leon and kelli were great. Best experience ive ever had with insurance company and it was quick! 10/10 would recommend - Oliver H.
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- Monica F.
Gloria Nelson at Metro Auto Insurance was very informative, provided good customer service with getting me a good auto quote & starting my coverage. I give Metro Auto Give Stars. Keep up the good work. - Monica F.
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- Shenika M.
Kellistina Richardson is very helpful and professional. She answered all the questions we needed to know. We are very thankful to have her as our agent - Shenika M.
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- Brandon G.
My agent is Kelly and she was amazing! She was VERY patient, kind and proffessional. Just a breathe of fresh air when she speaks. Thank you Kelly!!! - Brandon G.
great customer service.great help!! - Kenneth R.